Refund Policy
Last updated September 4, 2026
You can preview your photo before paying, so you should never pay for a result you have not seen. If something still goes wrong, we refund you in full.
Our money-back guarantee
We give a full refund of any purchase if, within 30 days of payment:
- your photo is rejected by the passport, visa or ID authority you selected on our site, or
- you are not satisfied with the downloaded photo for any reason.
How to request one
- Email support@easyphotopassport.com from the Google account you used to buy.
- Tell us the date of purchase and, for a rejection, what the authority said. A screenshot or the rejection notice helps but is not required.
- We reply within 2 business days and issue the refund to your original payment method. Banks usually show it within 5 to 10 business days.
What is not covered
- Refund requests made more than 30 days after purchase.
- Photos used for a country other than the one selected when the photo was generated.
- Repeated purchases of the same photo after a refund has already been issued.
Refunds are processed by Polar.sh, our payment provider and merchant of record. Your statutory consumer rights are not affected by this policy.